1. Preparing Your Order

Orders are normally prepared within 1–3 business days after payment has been successfully confirmed.

Before an order leaves our facility, we may verify the order details, confirm inventory, inspect the products, and prepare the package for transportation.

Orders placed on weekends or recognized U.S. holidays will generally be processed on the next business day.

2. Standard U.S. Delivery

We offer standard delivery to most addresses within the United States.

For standard domestic shipments, delivery generally takes approximately 4–9 business days after dispatch.

The actual delivery period may differ depending on the destination and shipping carrier.

3. Shipping Fees

The shipping methods and applicable charges for your order will be displayed at checkout.

Shipping charges may vary according to:

Delivery location
Package weight
Number of items
Package dimensions
Shipping method selected

If a shipping promotion is available, its applicable terms will be displayed during the purchase process.

4. Preparing Stationery for Shipment

We take reasonable precautions when preparing stationery products for transportation.

Paper-based products, writing instruments, planners, notebooks, and other items may receive suitable protective packaging based on their size and characteristics.

5. Shipment Notification

When your order has been dispatched, we will provide shipment information when available.

Tracking details may not immediately show movement. It can take 24–72 hours for a carrier's tracking system to register the first update.

6. Address Changes

Please carefully review your delivery address before completing your purchase.

If you discover an address error, contact us as soon as possible. We will make reasonable efforts to assist before the order is dispatched, but an address change cannot be guaranteed after shipment.

7. Delivery Attempts

Customers should monitor their tracking information and make reasonable arrangements to receive their packages.

Depending on the carrier and destination, a shipment may be left at a designated location or may require an additional delivery attempt.

8. Packages Showing as Delivered

If tracking indicates that your package was delivered but you have not received it, please check the delivery area, mailbox, front entrance, mailroom, or other usual delivery locations.

You may also wish to check with household members, neighbors, or building management where applicable.

If the package remains unavailable, contact us with your order and tracking information.

9. Damaged or Incorrect Merchandise

If an item arrives damaged or you receive an item that does not match your order, please contact us within 7 days of delivery.

Please include your order number and clear photographs showing the product and, when possible, the shipping packaging.

We will review the information and determine the appropriate next step.

10. Orders Sent in Separate Packages

An order containing several products may occasionally be divided into separate shipments.

Different items may have different tracking numbers or arrive on different days. Receiving one package before another does not necessarily indicate that an item is missing.

11. International Shipments

Where international delivery is available, delivery times and procedures may differ from U.S. shipments.

The recipient may be responsible for duties, taxes, customs charges, or other fees imposed by the destination country.

12. Circumstances Outside Our Control

We are not able to guarantee delivery dates when delays result from circumstances outside our reasonable control, such as severe weather, transportation disruptions, carrier interruptions, holiday volume, or customs processing.

We will provide reasonable assistance with available shipping information.

13. Policy Changes

We may revise this Shipping Policy when our delivery services or procedures change. The version published on this page will be the current version applicable to future orders.

Contact Information

For questions about shipping, delivery, or an existing order, please contact:

Email: sigmund_utzv@mail.com
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM EST